Zentech is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Zentech is not bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), however we refer to the APPs to guide our conduct in relation to the management of Personal Information. We use the APPs to guide the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers, newsletter and subscription preferences, and feedback or commentary that you provide to us about our products and services, our website, or other matters.
This Personal Information is obtained in many ways including forms filled out by individuals, interviews, correspondence, face-to-face meetings, online user-generated content, by telephone, by email, via our website at zentech.com.au, from your website, from media and publications, from other publicly available sources, from cookies, and from third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Zentech also collects statistical information about visitors to our website. Generally, this information cannot be used to identify particular individuals but in some circumstances it may include a visitor’s internet protocol address, which could be linked to the individual.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Zentech does not collect or store sensitive information.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Links from our website to other websites
Our website may contain links to third party websites. We do not operate these websites and therefore are not responsible for the collection or handling of personal information by the operators of these websites.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Zentech will take reasonable steps to protect the Personal Information we hold from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
Access to your Personal Information
You may obtain a copy of the Personal Information we hold about you, and to update and/or correct it, subject to certain exceptions.
To make a request to access this information, please contact us in writing. We will require you to verify your identity and specify what information you require. We may charge a fee to cover the cost of verifying the application and locating, retrieving, reviewing and copying any material requested.
Maintaining the Quality of your Personal Information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact Zentech at the contact address set out below if you believe that the information we hold about you requires correction or is out-of-date.
Zentech Information Technology
48 Embie Street
Holland Park West QLD 4121